Here is another little story I wanted to share already for a long time. I really do wonder why I didn’t write about it before but well better late than never.
This whole annoyance happened back in 2015 when we were flying to China. I had everything planned out on how we get from our home to the central bus station and from there to the airport. The day started even well (except that I was pretty ill back then) and we got our taxi to the bus station without problems. The bus also arrived in time and the entire trip to the airport went without problems. But then the nightmare started and it lasted nearly the whole day.
First of all my wife had the wrong residence permit with her (The Finnish one, not the needed German) but we were able to settle that after some time. The next problem was at the customs as we had some products with us for our customers. The line there was just huge and we saw the time running away to get to the gate. After the customs we were relieved as there was still time left but oh no, more troubles were ahead. One big trouble was the security check where we found out that one of the products was a mixer and we completely had forgotten about the nice blade placed within it. The option now was 1. throw the thing away or 2. someone had to run back to the check-in to get the bag with the mixer inside as an extra luggage.
Turns out I was the one to run to the check-in and the staff was so friendly to declare that suitcase as an extra luggage for Nathan and thus it was for free. What joy I felt in that moment and I really did believe now all of our troubles were over. Well while as I had this brief moment of joy my wife had other struggles at the security check as her laptop had to be checked for explosives and this whole stress made Nathan a very very upset little boy. Upset equals a lot of crying and thus making it also very hard for mommy. Even these troubles we survived and we were looking forward to just relax a bit before flying to Helsinki.
Flying to Helsinki? Not going to happen! Just as we had few minutes to calm down we heard the announcement that the flight to Helsinki was delayed by two hours. Those two hours would mean that we miss our connecting flight to Xi’an. All the stress began anew and we rushed to the gate to get more information. There we were told that all passengers with connecting flights to China got a new flight via Lufthansa going from Hamburg to Frankfurt, from Frankfurt to Beijing and then for us from Beijing to Xi’an. All in all over 23 hours instead of our booked flight with only 10 hours! We weren’t happy at all so we had to go back to the check-in area to the Service Center to make some complaints. Result was that we still had to catch that flight to Frankfurt and we needed to hurry as the Gate was closing in 15 minutes. Now the problem was that we still needed to get our luggage from the Baggage Claims. In all the hurry (only 5 minutes left!) we forgot one suitcase but we wouldn’t realize that until much later. As we ran with the staff to the Gate we saw our plane slowly rolling away…
Now we had to go back to the Service Center. There my wife was already in a terrible mood and it escalated into a shouting match between her and some of the staff. Meanwhile I was busy entertaining Nathan somehow who got also grumpier by the minute. After what felt like an eternity we got another flight and this one was leaving once again in just 30 minutes. So all the running madness began again (I think I do not need to point out that we had to do the security check each time we passed between the areas + having the same stupid explosive check with our laptop). Half way through the running we finally realized that one suitcase was missing. Down I ran with the staff to the Baggage Claim just to find out after spending 20 minutes there that our suitcase had by now taken its flight to Helsinki with the delayed machine. By now we had in fact already spent 6 hours at the airport, running here and there with our 1 1/2 year old son without resting, eating or drinking something. Of course we missed our new flight as well due to the delay at the Baggage Claim.
Exhausted we had to go back to the Service Center once again and the staff there was not all too happy to see my wife again in front of them. I don’t know what all happened in the following hours but it involved me going down to the Baggage Claim to the Lost & Found desk to somehow find the missing suitcase which was by now somewhere in Helsinki (indeed it was kind of lost as the tracking number was gone), my wife having an emotional breakdown and Nathan getting very exhausted and more grumpy. In the end we settled for taking the next flight to Xi’an via Helsinki two days later. We spent 11 hours at the airport, running the whole day and did not eat or drink anything during the entire time. As we got back home we were just dead tired and went to sleep after eating a bit.
This has been thus far our worst flight experience as it was a day where nothing worked out at all, everything going wrong. Two days later everything went as smooth as it could go. I must also add that the staff at the Hamburg Airport did an excellent job by helping us out and not to actually trying to kill my wife.
What was your worst experience when it comes to flying/ being stucked at the airport.
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